Store Policies

01Who we are

CALVEXINA (calvexinashop.com) is operated by SHAYNA FASHION HUB PRIVATE LIMITED (CIN U14101DL2026PTC463421, GSTIN 07ABSCS7345C1Z0), Upper G/F, D-35, Plot No. 2-A, Panchparmeshwar Mandir, Dominos, Lakshmi Nagar, New Delhi, Delhi - 110092, India ("we", "us"). We are the Data Fiduciary for the personal data described in this policy.

02What we collect

03How we use it — and why we're allowed to

• To fulfil your orders — processing payment, packing, delivery, returns, refunds and invoices. You provide this data for exactly that purpose.
• To support you — answering questions, handling complaints and sending order updates by email, SMS, WhatsApp or phone.
• To keep the store safe — preventing fraud and verifying orders.
• To meet legal duties — tax (GST), accounting and responding to lawful requests from authorities.
• To improve the shop — understanding which pages and products work, using aggregated data.
• Marketing — offers and new-arrival updates only if you opt in. You can unsubscribe at any time using the link in any email, or by writing to us.

Where we rely on your consent, you can withdraw it at any time. Withdrawal doesn't affect processing already carried out, and won't stop us completing an order already placed.

04Cookies and local storage

• Essential cookies and browser storage keep your cart, login and checkout working. The site can't function without them.
• Payment security — our payment gateway may set cookies during checkout to protect your payment and prevent fraud.
• Security and performance services from our hosting provider may set cookies to protect the site from bots and attacks.

You can clear or block cookies in your browser settings; blocking essential cookies will stop the cart and checkout from working.

05Who we share it with

We never sell or rent your personal data. We share only what each party needs to do its job:

• Couriers — mainly Delhivery, and India Post or another courier for some PIN codes: your name, address and phone number, to deliver and collect parcels.
• Our payment gateway and banks — to process payments and refunds.
• Technology providers — Cloudflare (website hosting and security), WhatsApp (order and support messages, if you contact us there), our email provider (order emails), and Google Fonts and Unsplash (fonts and images on our pages, which receive your device's IP address when a page loads).
• Authorities — when required by law or a court order, or to prevent fraud.

These parties may process data only to provide their service and must keep it secure. Some of them may store or process data outside India; we don't use providers in any country where the Government of India has restricted such transfers.

06How long we keep it, and how we protect it

We keep your personal data only as long as needed for the purpose for which it was collected, and then delete it — except where the law requires us to keep records, such as invoices and accounting records under tax and company law (generally up to 8 years). Account details are currently stored only in your own browser, so clearing this site's data in your browser deletes them.

We use encrypted connections (HTTPS), access controls and reputable service providers to protect your data. No system is perfectly secure; if a breach affecting your personal data occurs, we will notify you and the authorities as required by law.

07Your rights

Under the Information Technology Act, 2000 and, as its provisions come into force, the Digital Personal Data Protection Act, 2023, you can ask us to:

• give you a summary of the personal data we hold about you and how we use it;
• correct, complete or update inaccurate data;
• erase data we no longer need to keep;
• withdraw consent you've given us;
• resolve a complaint about how your data is handled;
• record your nominee — a person who can exercise these rights on your behalf in the event of your death or incapacity.

To make a request, email [email protected] with the subject "Privacy request". We may need to verify your identity first. We'll acknowledge your request within 24 hours and respond within 15 working days (never later than one month). If you aren't satisfied, you can escalate to our Grievance Officer and, once it begins accepting complaints, to the Data Protection Board of India.

08Children

Our store is intended for adults. We don't knowingly collect personal data from anyone under 18. If you believe a child has given us their data, contact us and we'll delete it.

09Changes to this policy

We may update this policy as our services or the law change. The date above shows the current version; for significant changes, we'll notify you by email or on the site.

01About us

calvexinashop.com ("CALVEXINA", "we", "us") is operated by SHAYNA FASHION HUB PRIVATE LIMITED, a company incorporated in India (CIN U14101DL2026PTC463421; GSTIN 07ABSCS7345C1Z0) with its registered office at Upper G/F, D-35, Plot No. 2-A, Panchparmeshwar Mandir, Dominos, Lakshmi Nagar, New Delhi, Delhi - 110092, India.

02Eligibility and your account

• You must be at least 18 years old and able to enter a binding contract under Indian law to place an order. Younger users may browse under a parent's or guardian's supervision.
• If you create an account, it's stored only in your browser on this device for now, so keep your password confidential and your device secure — we can't see or reset it.
• You agree to use the site lawfully — no attempts to gain unauthorised access, scrape or disrupt the site, and no fraudulent orders.

03Products and product information

• We describe and photograph our products as accurately as we can. Colours may look slightly different depending on your screen, and the colour and finish of washed fabrics (such as denim) can vary a little from piece to piece.
• Each product page shows the price, available sizes, fabric and care details, country of origin, and the name and address of the company that markets it. Use the size guide to choose your fit.
• Unless a product page states a warranty, our products don't come with a separate manufacturer's warranty. This never limits your rights for damaged, defective, wrong or not-as-described items — see Damaged, defective, wrong or late items.
• All products are subject to availability. We may withdraw or change any product at any time.

04Prices

• All prices are in Indian Rupees (₹) and include applicable GST. The final amount, including any shipping charge, is shown at checkout before you pay.
• If a product is listed at an obviously incorrect price because of a technical error, we may cancel the order and refund you in full, even after it's confirmed. We'll always tell you first.
• Discount codes and offers are subject to their stated conditions, can't be exchanged for cash and, unless stated otherwise, can't be combined.

05Orders and payment

• Placing an order is an offer to buy. A contract is formed when we confirm your order by email. We may decline or cancel orders only in the situations set out in our Cancellation Policy, with a full refund.
• We accept payment by UPI only — pay with Google Pay, PhonePe, Paytm or any other UPI app, or scan the QR code at checkout. Payment is taken in full when you place your order and is processed securely by our payment gateway; we never see or store your UPI PIN. We don't offer Cash on Delivery or card payments.
• We charge no extra fee for paying by UPI. If money is debited but the payment fails, your bank reverses it automatically within the timelines set by the RBI. If the payment went through but you didn't receive an order confirmation, send us the UPI transaction reference (UTR) and we'll either confirm your order or refund you in full (refunds are processed within 7–10 business days). You can also raise a dispute in your UPI app or with your bank.
• We send a GST invoice with every order.

06Delivery, cancellations and returns

These are covered in detail below, and form part of these terms:

• Shipping & Delivery — where we deliver, charges and timelines.
• Cancellation — free cancellation before dispatch (made-to-order pieces: within 2 hours of ordering), and no cancellation fees.
• Refund & Returns — returns within 7 days of delivery, exchanges and refunds.

Risk in the products passes to you on delivery.

07Content and intellectual property

• All content on the site — text, photographs, logos, graphics and designs — belongs to SHAYNA FASHION HUB PRIVATE LIMITED or its licensors and is protected by Indian copyright and trademark law. Please don't copy or reuse it without written permission.

08Our liability

• Nothing in these terms limits your rights as a consumer under the Consumer Protection Act, 2019, or any liability that can't be limited by law.
• Otherwise, our total liability for any order is limited to the amount you paid for it, and we're not liable for indirect or consequential losses.
• We aren't responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, strikes or government action — we'll keep you informed and offer a refund if we can't deliver.

09Governing law, complaints and changes

• These terms are governed by the laws of India. Subject to your right to approach a Consumer Commission, the courts at Delhi have jurisdiction.
• Complaints can be raised with our Grievance Officer.
• We may update these terms; the version in force when you place an order applies to that order.

01Return eligibility

You can request a return within 7 days of the date your order is delivered. To be accepted, the item must be:

• unworn, unwashed and unaltered;
• free of stains, perfume, deodorant or make-up marks;
• returned with all original tags attached and in its original packaging.

Items that don't meet these conditions will be sent back to you, and no refund will be issued for them. The 7-day window and these conditions apply to change-of-mind and size returns only — they don't apply to defective, damaged, spurious, wrong or not-as-described items (including faults that only show after wearing or washing), or to late deliveries — we always take these back. See Damaged, defective, wrong or late items.

02How to return or exchange an item

1. Request the return. Message us on WhatsApp at +91 88267 16829 or email [email protected] with your order number, the item(s), the reason — and the size you'd like, for an exchange. Clear photos help us approve it faster.
2. We confirm. Within 2 business days we confirm eligibility and either schedule a return pickup (where available for your PIN code) or share our return address.
3. Pack it securely. Keep all original tags and packaging, and include a note with your order number.
4. Hand it over. Give the parcel to our courier, or ship it to the address we shared and send us the tracking number. If we can't arrange a pickup for an item that is damaged, defective, wrong, not as described or delivered late, we'll pay back your courier cost — just keep the receipt.
5. Inspection & outcome. Once your return reaches us, we inspect it and email you within 2 business days — then dispatch your new size or start your refund.

03Refunds

Once your return is approved, we process the refund within 7–10 business days, back to the original payment source — the bank account linked to the UPI ID you paid with.

Return shipping: for a change-of-mind return or exchange, the return pickup costs ₹100. For returns it is deducted from your refund; for exchanges it is paid by UPI before your new size is dispatched. If the return is our responsibility — a damaged, defective, wrong or not-as-described item, or an order delivered late (see Damaged, defective, wrong or late items) — return shipping is free and any shipping you paid on the order is refunded too. After we process a refund, the time it takes to show in your account depends on your bank or payment provider.

04Size exchanges

Wrong size? We'd rather get you the right fit than a refund.

• Each exchange: the ₹100 return pickup charge above — there is no separate exchange fee.
• Exchanges are subject to stock. If your size is unavailable, we'll refund you instead as described above.

To request an exchange, follow the same steps as a return and mention the size you'd like.

05Items that can't be returned

For hygiene and personalisation reasons, the following can't be returned or exchanged for a change of mind or fit:

• custom-stitched or custom-altered items (including length, taper or waist adjustments);
• items marked "Final Sale" on the product page;
• intimate wear.

This never limits your rights in the next section — defective, wrong or not-as-described items, and orders delivered after the promised timeline, are always taken back, including Final Sale and custom pieces.

06Damaged, defective, wrong or late items

We will always take back, and replace or fully refund, any item that is defective, damaged, spurious, not as described on our site, or delivered later than the timeline we stated (except for delays caused by events beyond our control). This applies to every product, including Final Sale and custom pieces, no matter when the problem is found.

For damage in transit or a wrong item, please contact us within 48 hours of delivery with your order number and photos of the item and packaging — reporting quickly lets us claim from the courier and resolve it fastest. An unboxing video, if you have one, also helps.

We'll arrange a free pickup and send a replacement, or issue a full refund including any shipping charges — whichever you prefer.

01Serviceable locations

We deliver across India to every PIN code Delhivery serves. Where it doesn't serve a PIN code, we may ship with India Post Speed Post or another courier instead. If no courier can reach your address, we'll tell you and refund your order in full. We don't ship internationally at the moment.

02Shipping charges

Shipping is free on orders of ₹999 and above. Orders below ₹999 carry a flat shipping fee of ₹99. The exact charge for your order is always shown at checkout before you pay — never added later.

03Order processing

Orders placed before 2:00 PM IST on a business day (Monday to Saturday, excluding public holidays) are processed and dispatched the same day. Orders placed later, or on Sundays and holidays, are dispatched on the next business day.

04Delivery timelines

Estimated delivery times, counted from dispatch:

Festivals, weather, and courier or regional disruptions can occasionally cause delays; if your order is running late, we'll keep you updated. If your order isn't delivered within the timeline above (except for events beyond our control), you may cancel it, refuse it or return it for a full refund.

05Courier partner

Our main courier partner is Delhivery. For some remote PIN codes, or during a disruption, we may use India Post Speed Post or another courier. Your dispatch email always names the courier and includes your tracking number and a link to follow your parcel.

06Tracking your order

As soon as your order ships, we email you the courier name, tracking number and link. You can also track a Delhivery parcel on its official page, delhivery.com/tracking. Or ask us for an update on WhatsApp at +91 88267 16829.

Watch out for fake delivery messages. Track your parcel only on the courier's official website or through the link in our email. Your order is already paid for, so neither we nor the courier will ever ask you for money, card details or your UPI PIN to deliver it. If a message asks for any of these, don't reply — forward it to us instead.

07Failed delivery attempts

If a delivery can't be completed — for example, an incorrect address or no one available — the courier will try up to 3 times. After that — or straight away if the parcel is refused at the door for a change of mind — it's returned to us, and we'll contact you to arrange re-delivery or refund the price of the items within 7–10 business days of the parcel reaching us, back to the bank account linked to the UPI ID you paid with. The ₹99 shipping charge, if you paid one, isn't refunded when delivery fails for reasons on your side, such as an incorrect address, no one being available or a refused parcel.

08Damaged or tampered parcels

If the outer packaging looks damaged or tampered with, you may refuse the delivery, or accept it and send us photos within 48 hours. We'll send a replacement or a full refund — see Damaged, defective, wrong or late items.

01When you can cancel

Orders placed before 2:00 PM IST on a business day are usually dispatched the same day, so the sooner you tell us, the better.

02How to cancel

1. Message us on WhatsApp at +91 88267 16829, call +91 88267 16829 or email [email protected] with your order number and the reason.
2. We confirm the cancellation by email within 4 business hours.

03Cancellations by us

We may cancel an order, in full or in part, if:

• the item is out of stock or was listed at an incorrect price because of a technical error;
• the delivery address is outside our serviceable area;
• we cannot verify the order or payment, or the transaction appears fraudulent;
• events beyond our control (natural disasters, courier strikes, government restrictions) prevent delivery.

If we cancel, we'll email you within 24 hours and refund everything you paid in full — we don't charge you anything when the cancellation is ours.

04Refunds for cancelled orders

We process refunds for cancelled orders within 7–10 business days, back to the original payment source — the bank account linked to the UPI ID you paid with.

After we process a refund, the time it takes to show in your account depends on your bank or payment provider.

05Cancelling part of an order

To cancel only some items from a multi-item order, send us the order number and the item(s) to cancel. If the order hasn't been dispatched, we'll cancel those items, refund their value and send you a credit note for them (or, if we haven't invoiced the order yet, an invoice for the items we ship).

06Made-to-order and customised items

Where we offer customised or made-to-order pieces, they can be cancelled within 2 hours of ordering. After that, work on your piece has usually begun and the order can no longer be cancelled.

01Grievance Officer

The Grievance Officer also handles requests and complaints about your personal data under our Privacy Policy.

02How to raise a complaint

1. Email the Grievance Officer, or use any contact option on our Customer Service page.
2. Include your name and the email you ordered with, the order number, what went wrong, any photos or screenshots, and the resolution you're looking for.
3. You'll receive an acknowledgement with a complaint reference number and a copy of your complaint as we recorded it.

03Our commitment on timelines

If a complaint is complex — for example, it needs a courier investigation — we'll keep you updated while we look into it, but we will always resolve it within one month of receiving it.

04Escalation

1. Customer support — WhatsApp, phone or email, listed below.
2. Grievance Officer — details above.
3. National Consumer Helpline — call 1915 or 1800-11-4000 (toll-free), or file online at consumerhelpline.gov.in. You can also file a complaint before the Consumer Commission online through e-Jagriti.

For complaints about your personal data that we haven't resolved, you may approach the Data Protection Board of India once it is accepting complaints.

05Governing law

This policy is governed by the laws of India. Subject to your rights under consumer protection law, the courts at Delhi have jurisdiction over disputes.